Key Highlights:
About This Policy
Casino website's privacy policy is built in compliance with international data protection law (GDPR) and the highest industry standards. By reading this document, you will understand exactly how we use your data and what rights you have.
When you create and use an account on the casino website, certain information is collected. This falls into two categories: what you provide directly, and what is collected automatically as you use the platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile Number, Email | Account Security, OTP |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming History | Bets placed, wins and losses, session duration | Responsible Gaming & Analytics |
Casino website collects only the information that is necessary — nothing more. We do not collect any sensitive data without your consent.
Casino website uses the data collected for the following purposes:
- Account Management: To securely handle login, password reset, profile updates, and similar actions.
- Payment Processing: To process deposits and withdrawals securely and to maintain records of transactions.
- Customer Support: Reviews your support interaction history to resolve issues faster.
- Fraud Prevention: To detect unusual activity and keep the casino website and its members safe.
- Responsible Gaming: To analyze gaming behavior, identify potential issues, and provide timely alerts.
- Personalized Experience: To deliver bonus offers and game suggestions tailored to your preferences.
- Legal Obligation: To comply with Anti-Money Laundering (AML) and other international regulations.
Casino website never sells or rents your information to third parties for advertising purposes.
Casino website may share limited information with select third parties under specific circumstances, and only through fully secure methods:
- Payment Provider: Only the information necessary to process transactions with bKash, Nagad, or other payment processors.
- Game Provider: Session data shared with game studios such as Evolution and Ezugi — required to run live games.
- KYC Service Provider: Document data is shared with an independent KYC platform for identity verification.
- Legal Authority: In response to a court order or a lawful request from a regulatory authority — and only where legally required.
Every third party listed above is bound by a data privacy agreement with casino website. They may only use the information they receive for the specified purpose.
Cookies are used on casino website's website and app. Cookies are small text files stored in your browser. They come in several types:
- Essential Cookies: Required for login sessions and site security — disabling these will prevent the site from functioning properly.
- Performance Cookies: Tracks page load times and errors to improve site performance.
- Preference Cookies: To remember your language settings and display preferences.
- Analytics Cookies: Helps us understand which pages are visited most — fully anonymised data.
You can disable non-essential cookies at any time through your browser settings. Casino website presents a cookie consent option when you first visit the site.
Casino website does not retain your data longer than necessary. Retention periods vary depending on the type of data:
- Account information — retained for as long as the account is active and for 5 years after closure (legal obligation).
- Transaction records — minimum 5 years, as required by AML regulations.
- Gaming history — for 3 years or until account closure.
- Log files and technical data — 12 months.
- Support chat history — 2 years.
Once the designated retention period expires, casino website securely deletes or anonymizes your data.
Casino website complies with international data protection laws. You have the following rights:
To exercise any of these rights, contact our support team. Casino website will respond to all valid requests within 30 days.
To keep your data secure, casino website employs multiple layers of security measures:
- 256-bit SSL/TLS encryption — applied to all communications
- Two-Factor Authentication (2FA) Support
- 24/7 Fraud Detection System
- Regular Security Audits
- Payment information stored in compliance with PCI DSS standards
- Automatic Alerts for Suspicious Logins
Security Indicators
Stay Vigilant
Casino website will never ask for your password, PIN, or OTP via email or SMS. Any such request is a scam — report it to our support team immediately.
Casino website is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.
At registration, you declare that you are at least 18 years of age. Casino website verifies this declaration through KYC checks. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
Casino website may update this Privacy Policy from time to time. For any significant changes, we will:
- We will send notifications to your registered email address.
- We will update the "Last Updated" date at the top of this page.
- App users will receive push notifications.
Continued use of the casino website after any changes have been made will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
If you have any questions or complaints about this Privacy Policy, please contact our Data Protection team:
How Safe Is Your Information on Casino Website?
Our technical and policy safeguards that give you complete peace of mind
Bank-Grade SSL Protection
All communication between casino website's servers and your device is secured with 256-bit TLS encryption. It is virtually impossible for hackers to intercept this connection.
Strict Identity Verification
Casino website's KYC process verifies that every account belongs to a real person, eliminating the possibility of fake accounts and fraud.
Your Data Is Never Sold
Casino website never sells your personal data to advertisers or any third party. Your data belongs to you — we are simply its custodians.
Minimum Retention Period
Unless required by law, casino website does not retain your data longer than necessary. Once the defined period expires, it is securely deleted.
You're in Control
Cookie settings, opting out of marketing communications, or deleting your account — all of this is in your hands, directly from casino website's settings.
GDPR Compliant
Casino website follows the European Union's GDPR standard — the world's strictest data protection law. This means you receive the highest level of protection available.